Return and Refund Policy for Michele Fashionstore

Thank you for shopping with Michele Fashionstore! We are dedicated to ensuring your satisfaction. To make the return and refund process as smooth as possible, we’ve outlined our policy below:

30-Day Return Period

We offer a generous 30-day return window from the date of delivery. To be eligible for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.

How to Initiate a Return

To start a return, please contact us at support@michelefashionstore.com. We will send you a return authorization and detailed instructions on how to send the item back to us. Returns made without prior approval will not be accepted.

Return Labels

• For Defective Items: We will provide a prepaid return label for defective products.
• For Non-Defective Items (Customer Remorse): Customers are responsible for return shipping costs.

Return Period

You must initiate the return within 30 days from the date of receiving your purchase.

Condition of Returnable Products

We only accept returns for products that are unused and in original condition.

Restocking Fee

Michele Fashionstore does not charge any restocking fees on returns.

Return Shipping Costs

• For Defective Products: We cover the return shipping cost.
• For Customer Remorse (Non-Defective Products): The customer is responsible for the return shipping fee.

Damaged, Incorrect, or Faulty Products

Please inspect your items upon arrival. If you notice any damage, incorrect items, or issues, contact us immediately at support@michelefashionstore.com. We’ll help resolve the issue as quickly as possible.

Exchanges

We offer exchanges for damaged, incorrect, or defective items. Please contact us if you need to exchange your product.

Restoration Fee

No restoration fee will be charged on returned items.

Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund. If the return is approved, the refund will be processed, and the amount will be credited to your original payment method within a few days, depending on your bank’s processing times.

CONTACT INFORMATION:

Trade name: Michele Fashionstore

Phone number: +49 511 6769500

Email: support@michelefashionstore.com

Physical Address:Frankfurter Allee 113-117, 10365 Berlin, Germany