Welcome to Michele Fashionstore, and thank you for choosing us for your fashion needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy ensures a smooth and timely delivery process for all your orders.

Order Processing Time

Our dedicated team processes orders within 1 to 2 business day, Monday through Friday.

Delivery Period

For Free Delivery within Germany, your order will be delivered within 3 to 7 business days. Please note that shipping times begin on the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or other external factors.

Order Cut-off Time

Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed the following business day.

Shipping Costs

We offer Free Shipping throughout Germany for all orders.

Method of Delivery

We partner with trusted carriers such as UPS, DHL, and FedEx to ensure reliable and efficient shipments.

Non-Shipping Days

Please note that we do not process orders on holidays.

Confirmation of Shipment

Once your order is dispatched, we will send you a confirmation email with a tracking ID. The tracking ID will become active within 24 hours.

Our Working Days

Michele Fashionstore operates Monday through Friday.

Item Misplacement

If your order does not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at support@michelefashionstore.com.

Incorrect Address

If an incorrect address causes your items to be returned, you will be responsible for reshipping fees. Please contact us at support@michelefashionstore.com for assistance.

Address Change

To modify the delivery address, please contact us at support@michelefashionstore.com or call +49 511 6769500 within 24 hours of placing your order. Address changes cannot be made once the order is in transit.

Cancellations

If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, please refer to our return policy for assistance.

Items Damaged During Transit

If you receive damaged or broken items, please contact us immediately. Provide clear images of the damaged goods via email to support@michelefashionstore.com for a free exchange or refund.

CONTACT INFORMATION:

Trade name: Michele Fashionstore

Phone number: +49 511 6769500

Email: support@michelefashionstore.com

Physical Address:Frankfurter Allee 113-117, 10365 Berlin, Germany